Bluestone Telecommunications

A Nursing Home with Multiple Classes of Service

A simplified view of the call flow for this company is illustrated the diagram below. The essential characteristics of this company are as follows:

• Large number of phones with multiple classes of service.
• A "Basic" class of service that enables residents to call one another, make local calls and call 800 numbers. They should not be able to dial administration phones or long distance.
• An "Admin" class of service that provides for the calling of all internal extensions (including residents phones), local and long distance.
• A voice mail box and DID for people to file questions and/or complaints.
• A paging and call park system that enables calls to be picked up by staff anywhere in the facility.

This is a vary high traffic installation that runs in excess of a million calls per year. The call park facility is used extensively as the staff are often walking around the nursing home and are otherwise difficult to track down.

Operating Cost

There is no charge for "hunt groups", "IVRs" and the like, the price is solely a function of the number of phones deployed and the outbound calling plan (ie minutes bucket). Phones on ACD queues have a higher price, whereas secondary phones have a much lower price. Secondary phones are the second or subsequent phone that is allocated to a particular user, for example assume an employee has both an office and home-office phone, then the first phone is called the "primary extension" and is charged at the standard rate, whereas the home phone is classified as a "secondary extension" and is billed at a much lower rate. A detailed price listing is given here, the cost for this particular deployment is given in the table below.