Hosted Phone with Service Automation
Just as automation has revolutionized productivity in everything from manufacturing through to the office, so it can revolutionize your company's productivity when introduced to the phone system.
Automation is Key to Maximizing Profitability
The most common examples are in the customer interface, but there are many others here are some examples:
- Handle calls from “preferred customers” in a high priority manner, by-passing menus and pass-codes that regular callers need to go through.
- Provide directions, give status reports on accounts, accept credit card payments over the phone.
- From a single 800 number, and using the inbound caller-ID, route the call to the nearest district office.
There are many more and they can all dramatically change the way you deal with your customers:
- Improving your efficiency
- Looking more professional and
- Allowing you to handle more business with the same staff.
Automation Now Affordable by ALL Businesses
Up until now these facilities have been too expensive for many companies to afford, requiring specialized hardware and programming skills. Bluestone's advanced technology integrates this capability into the service itself, making it easy for even non-programmers to use in many cases. If you just don't have time to set this up then one of techs can do it for you.
Its the ONLY Phone Service You Will Ever Need
There are some providers out there that focus on the Entrepreneur, others that focus on Small Business and yet others that home in on Enterprise. With Bluestone you can start as a one and two person shop and grow indefinitely and never need to change service, this is a major benefit as changing service providers is disruptive and unproductive. There numbers to move, new interfaces to learn and so on. Who needs it!? With Bluestone we have a fine grained service that you can easily configure yourself, providing you with EXACTLY what you need at all stages of your company's growth.
Better, More Flexible Control
Manage The System Yourself
Unlike other solutions Bluestone's service is not delivered in a “one size fits all” mindset. You are free to add components to you system to implement whatever your company needs. This additional functionality is delivered using “wizards” so that as much of the “tech speak” as possible is removed from process. For example you might:
* Start with a simple auto-answer plus menu, directing calls to a few phones.
* Later add application functionality to this menu for dial in information service.
* Then add more menu systems, hunt groups or even call center functionality
* Couple together offices either nationally or inter-nationally.
Use IP Phones or Cell Phones
Today people are constantly on the move and yet still need to be connected to all of the services that are available in the office. Bluestone accommodates this by allowing you to have a regular cell (or analog) phone be an extension on the system. These outside phones have almost the same functionality as the IP phones and can even transfer calls to other extensions anywhere in the system! The chart below compares the functionality of so called PSTN phones (cell and analog) with standard IP phones.
| Feature | IP Phone | PSTN Phone |
| Inbound calls (with callerID) |  | |
| Multi-line extensions (all with inbound callerID) | |  |
| Line Hold with easy pickup on new calls | | |
| Outbound calls with corporate callerID | | |
| Unlimited Voice mail (with email attachment) | | |
| One touch voicemail | | |
| Ring and Hunt Groups | | |
| Find me, follow me | | |
| Plug and play provisioning | | |
| Message waiting light | | |
Note: 1) IP phone features assume a Polycom IP phone of any type. Customers are free to buy their phone from any supplier. 2) A PSTN (Public Switched Telephone Network) phone is any standard cell or analog phone.