Example Customer Configurations

(Click on the blue titles for a more detailed description of each example.)

  • Small Components Company with Remote Offices

    This example overviews an electronics component company with:

    • An IVR with time of day greetings change.
    • A main office with two remote offices, one in another state, the other in Brazil.
    • A total of fourteen phones, eleven Polycoms with voicemail, two iPhone softphones and a conference phone.

  • Medium Sized Software Company with Call Center

    This example overviews a software company with:

    • Three hunt groups, routing by time of day to five IVRs.
    • An ACD with eight call center agents.
    • Call recording with supervisor review.
    • Forty general purpose phones, with voice mail and find me follow me.
    • Two general purpose voice mail boxes.

  • Large Nursing Home Multiple Classes of Service

    This example overviews a nursing home with:

    • A main IVR with various options and 200 DIDs
    • Call paging and call park
    • A group of 150 staff phones with "admin" class of service.
    • A group of 100 residents phones with "basic" class of service
    • A general purpose voice mail box with broad distribution list.