A Components Company with Remote Offices
A simplified view of the call flow for this company is illustrated in the diagram below. The essential characteristics of this company are as follows:
- A main office with ten phones.
- Remote offices that needed to be connected to the main office. One office is in a near by state, while the other is in Brazil.
- Two sales executives required IP extensions on their Apple iPhones.
- Unified messaging throughout.
- On demand call recording.
The system has unified the various offices of the company, delivered substantially greater functionality and at the same time more than halved the phone system costs. Furthermore calls to and from the Brazilian office are completely free.
Operating Cost
There is no charge for "hunt groups", "IVRs" and the like, the price is solely a function of the number of phones deployed and the outbound calling plan (ie minutes bucket). Phones on ACD queues have a higher price, whereas secondary phones have a much lower price. Secondary phones are the second or subsequent phone that is allocated to a particular user, for example assume an employee has both an office and home-office phone, then the first phone is called the "primary extension" and is charged at the standard rate, whereas the home phone is classified as a "secondary extension" and is billed at a much lower rate. A detailed price listing is given here, the cost for this particular deployment is given in the table below.
| Service | Number | Price Each | Total |
|---|---|---|---|
| Primary Phones | 10 | $15.00 | $150.00 |
| Secondary Phones | 2 | $5.00 | $10.00 |
| Silver Plan | 1 | $49.00 | $99.00 |
| Total Monthly Cost | $209.00 | ||